Privacy Policy

1. Introduction

IHG by ARG ("Company," "we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, software applications, integrations, and other services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: Name, email address, phone number, company name, and billing information when you register for or use our Services.
• Business Data: Financial records, employee information, payroll data, and other business data that you provide or make accessible through integrations with third-party platforms.
• Communications: Information you provide when you contact us for support, submit inquiries, or communicate with us via email, phone, or other channels.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Services, including features used, pages visited, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect analytics data.

2.3 Information from Third-Party Integrations

When you connect our Services to third-party platforms, we may receive data from those platforms in accordance with the permissions you grant. This may include financial data, company information, customer lists, transaction records, and other business data necessary to provide our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Description
Service Delivery	To provide, operate, maintain, and improve our Services, including processing data through third-party integrations.
Account Management	To create and manage your account, process transactions, and provide customer support.
Communication	To send you service-related notices, updates, security alerts, and support messages.
Analytics	To understand how our Services are used, identify trends, and improve performance and user experience.
Compliance	To comply with applicable laws, regulations, and legal obligations.
Security	To detect, prevent, and address fraud, abuse, security risks, and technical issues.

4. How We Share Your Information

We do not sell your personal information. We do not disclose client personal information to external third parties beyond what is strictly necessary to deliver our services. Any client data shared in the context of a service engagement is treated as confidential and is not subject to external disclosure without the client's prior written consent.

We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our Services (e.g., hosting, analytics, payment processing), subject to confidentiality obligations.
• Third-Party Integrations: When you authorize a connection to a third-party platform, data may be shared between our Services and the third-party platform as necessary to provide the integration.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Debt Collection: If your account has an invoice that remains unpaid for sixty (60) days or more past its due date, we may share the data reasonably necessary to pursue collection with a third-party collection agency, credit reporting bureau, and/or legal counsel. This includes name, contact information, billing history, invoice details, signed agreements, and communication records. This disclosure is authorized by our Client Services Agreement.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest;
• Regular security assessments and audits;
• Access controls and authentication requirements;
• Employee training on data privacy and security practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
• Portability: Request a portable copy of your data in a structured, commonly used format.
• Opt-Out: Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us.
• Revoke Consent: Withdraw consent for data processing at any time, where consent is the legal basis for processing.

To exercise any of these rights, please contact us using the information provided in Section 12 below.

8. Third-Party Links and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. International Data Transfers

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located. By using our Services, you consent to the transfer of your information to the United States and the application of U.S. data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated Privacy Policy on this page with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

IHG by ARG
Email: hello@inspirehrgroup.com
Phone: (915) 801-3636
Hours: Monday – Friday, 8:00 AM – 6:00 PM MST