Last updated: April 20, 2026
This End-User License Agreement and Terms of Service ("Agreement") is a legal agreement between you ("User," "Client," or "you") and IHG by ARG ("Company," "we," "us," or "our"), governing your use of our website, software applications, client portal, integrations, tools, consulting services, and related services (collectively, the "Services") provided by IHG by ARG.
By accessing, using, or engaging our Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you do not agree, do not use the Services.
IHG by ARG is an independent HR consulting firm and operates solely as an independent contractor. Nothing in this Agreement shall be construed to create an employer-employee relationship, partnership, joint venture, or agency relationship between the Company and Client.
IHG by ARG is not a Professional Employer Organization (PEO), staffing agency, or employment law firm. We do not become the employer of record for any of Client's employees, do not make hiring or termination decisions on Client's behalf, and do not provide legal representation or appear on behalf of Client at any administrative hearings, legal proceedings, or government agency matters (including but not limited to Texas Workforce Commission hearings, EEOC complaints, or Department of Labor investigations).
Our role is limited to providing HR consulting advice, guidance, templates, and strategic recommendations. All final decisions regarding employment matters remain solely with the Client.
To avoid any misunderstanding, IHG by ARG expressly does NOT provide the following services:
If Client requires any of the above services, we will recommend appropriate licensed professionals. Any request for out-of-scope services does not obligate the Company to perform such services, and refusal to do so does not constitute a breach of this Agreement.
Subject to the terms of this Agreement, IHG by ARG grants you a limited, non-exclusive, non-transferable, revocable license to use any software applications, client portal, or digital tools provided as part of the Services solely for your internal business purposes. This license does not include the right to:
Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your information. By using the Services, you consent to the data practices described in our Privacy Policy.
Client agrees to:
Delays caused by Client's failure to meet these responsibilities may result in adjusted timelines and will not constitute a breach by IHG by ARG.
Invoices are issued upon completion of milestones or on a monthly billing cycle. Payment is due within thirty (30) days of the invoice date ("Net 30"). A late fee of 1.5% per month will be applied to balances overdue by more than fifteen (15) days. Project-based engagements may require a 50% deposit before work begins, with the balance due upon delivery.
Hourly Consulting Billing. Hourly engagements are subject to a one (1) hour minimum per discrete consultation or meeting. Time beyond the first hour is billed in fifteen (15) minute increments, rounded up to the next quarter-hour. The billing clock begins when the IHG by ARG consultant joins the scheduled session, not when the Client joins — Client may enter the virtual meeting room early at no charge. A session that runs up to ten (10) minutes beyond its scheduled end time is considered within the billed window and incurs no additional charge. Monthly Retainer engagements track time at actual duration against the Client's monthly allowance and are not subject to the hourly minimum.
Collections. In the event an invoice remains unpaid for sixty (60) days or more past its due date, IHG by ARG may refer the outstanding debt to a third-party collection agency, credit reporting bureau, and/or legal counsel for recovery. By accepting these Terms and by engaging IHG by ARG, Client acknowledges and authorizes IHG by ARG to share with such third parties any and all Client account information reasonably necessary to pursue collection of the debt, including but not limited to: Client's legal name, business name, authorized signatories, contact information (email, phone, mailing address), billing and payment history, unpaid invoice details and line items, signed agreements and related documents, communication records exchanged via the Client portal or other channels, and any other data in IHG by ARG's possession relevant to substantiating or collecting the debt. Client is responsible for all reasonable costs of collection, including collection agency fees (typically 25–50% of the recovered amount), attorney's fees, court costs, and filing fees, in addition to the underlying debt and accrued late fees. Referral to collections will not occur without at least one (1) prior written notice to the Client sent to the email and address on file.
IHG by ARG is committed to delivering high-quality HR consulting services. The following refund and cancellation terms apply to all engagements:
Chargebacks initiated without first contacting IHG by ARG to resolve the matter may result in suspension of services and additional administrative fees as permitted by law.
Both parties agree to maintain the confidentiality of all proprietary and sensitive information disclosed during the engagement, including employee records, financial data, business strategies, and organizational policies. Confidentiality obligations survive termination of this Agreement for two (2) years.
IHG by ARG will not disclose Client information to any third party without Client's prior written consent, except as required by law or as necessary to perform services under this Agreement.
Video Recording & Consent. IHG by ARG may record video consultations for note-taking, quality assurance, training, documentation, or dispute-resolution purposes. When a session is being recorded, you will see a prominent "RECORDING" indicator in the video interface throughout the call. By joining a session that displays this indicator, you consent to the recording of audio and video of your participation. Recordings are stored securely in IHG by ARG's Twilio account, treated as Confidential Information, and retained only as long as reasonably necessary. You may request deletion of recordings that include you by emailing info@inspirehrgroup.com; we will delete within thirty (30) days of receipt unless retention is required to meet legal, audit, regulatory, or active dispute-resolution obligations.
The Services, including all content, features, functionality, design, code, and documentation, are and remain the exclusive property of IHG by ARG and its licensors. This Agreement does not grant you any ownership interest in the Services.
All deliverables created by IHG by ARG specifically for the Client (e.g., custom handbooks, policies, training materials) become the property of the Client upon full payment. IHG by ARG retains ownership of its proprietary methodologies, templates, frameworks, and tools used in the delivery of services.
Client agrees to indemnify, defend, and hold harmless IHG by ARG, its owner, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or related to:
We provide consulting guidance only. Client acknowledges that all final employment decisions and their consequences are solely Client's responsibility.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IHG BY ARG DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IHG BY ARG, ITS OWNER, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.
IHG by ARG's total aggregate liability under this Agreement shall not exceed the amount you paid to IHG by ARG for use of the Services during the thirty (30) days preceding the claim.
During the term of any engagement and for twelve (12) months following its termination, Client agrees not to directly solicit, recruit, or hire any independent contractor, consultant, or team member introduced by or working through IHG by ARG, without our prior written consent.
In the event Client breaches this provision, Client shall pay IHG by ARG a placement fee equal to 25% of the individual's first-year compensation as liquidated damages.
This Agreement is effective until terminated. Either party may terminate with thirty (30) days written notice. IHG by ARG may also terminate or suspend your access to the Services at any time, with or without cause. Upon termination:
Neither party shall be liable for any failure or delay in performance due to causes beyond their reasonable control, including but not limited to natural disasters, pandemics, government actions, internet or power outages, acts of terrorism, or other unforeseeable events. The affected party shall notify the other party promptly and both parties shall work in good faith to resume performance as soon as practicable.
In the event of any dispute arising under this Agreement, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days, the parties agree to submit to non-binding mediation in El Paso County, Texas before pursuing litigation. Each party shall bear its own costs of mediation.
If mediation fails, either party may pursue legal remedies in accordance with the Governing Law provision below.
This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising out of or in connection with this Agreement shall be resolved in the state or federal courts located in El Paso County, Texas.
IHG by ARG reserves the right to modify this Agreement at any time. We will notify you of material changes by posting the updated Agreement with a revised "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the updated Agreement.
This Agreement, together with any signed Client Services Agreement, any linked Project record serving as the Scope of Work ("SOW") for Project-Based engagements, and the IHG by ARG Pricing Schedule, constitutes the entire agreement between the parties. Modifications to the signed Client Services Agreement must be made in writing and signed by both parties; modifications to a linked Project (SOW) may be made by written agreement (email confirmation accepted) of both parties without requiring re-execution of the Agreement.
If you have any questions about these Terms of Service or this End-User License Agreement, please contact us:
IHG by ARG
Email: hello@inspirehrgroup.com
Phone: (915) 801-3636
Hours: Monday – Friday, 8:00 AM – 6:00 PM MST